Customer Service Representative

7 days ago


Boonville, California, United States Branden Haines - State Farm Agent Full time
ROLE DESCRIPTION:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive business growth.

Your attention to detail, excellent communication skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with our team members, and anticipating the needs of our community members.

We are committed to providing a supportive and dynamic work environment that fosters growth and development. If you are a driven and sales-minded individual who is passionate about delivering exceptional customer service, we encourage you to apply.

RESPONSIBILITIES:
  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and promote the development of our business.
  • Collaborate with our team members to efficiently meet customer needs and achieve business objectives.
QUALIFICATIONS:
  • Dedicated to delivering exceptional customer service and building strong relationships.
  • Excellent communication and interpersonal skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Proactive problem-solving skills to resolve customer issues and improve customer satisfaction.
  • Licensed in Property and Casualty and Life Insurance or willing to obtain licensure.
BENEFITS:
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within our agency.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience and mentorship.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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