Digital Transformation Specialist

7 days ago


Dallas, Texas, United States Nexthink Full time

Nexthink is a leading provider of digital employee experience management software. As the first solution to enable IT teams to progress from reactive problem-solving to proactive optimization, Nexthink empowers its customers to provide better digital experiences to their employees.

About the Role

We are seeking an experienced Customer Success Manager to support growth and customer retention in the USA. This role will be responsible for a portfolio of strategic customers and will drive the adoption of Nexthink's solutions throughout the entire customer lifecycle.

Key Responsibilities:
  • Develop and execute comprehensive customer success plans that emphasize people, processes, and technology.
  • Build relationships with key technical leadership contacts and stakeholders as a trusted advisor.
  • Identify new opportunities for Nexthink, including Professional Services engagements and upsell/cross-sell of additional services and solutions.
  • Ensure renewal through Value Tracking activities and host workshops to educate customers on product usage and value realization.
Requirements:
  • 5-10 years of experience as a Customer Success Manager in the Software Industry with Large Enterprise Accounts.
  • Strong business acumen and ability to use business context to generate creative solutions.
  • Excellent written, oral, and interpersonal communication skills.
  • Technical background or technological savvy to learn Nexthink products and services.
What We Offer

Nexthink offers a comprehensive benefits package, including a competitive base salary of $120,000 - $180,000 per year, depending on experience, plus performance-based bonuses. Other benefits include flexible hours, unlimited vacation time, 11 company-paid holidays, and access to professional training platforms.



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