Zoom Corporation is seeking an experienced AR Analyst to join our team. As an AR Analyst, you will be responsible for managing the collections process for our FedRamp account portfolio. This includes contacting customers regarding outstanding delinquent payments, responding to customer correspondence, and investigating payment issues.

• Contact assigned customers via email, video, and voice calls to manage the collections process.
• Work closely with our government customers and internal teams to resolve customers' billing and collection inquiries within a timely manner.
• Maintain exceptional service with integrity to assist customers through accurate, relevant, and timely communication.
• Analyze collection patterns and work with management to recommend collection recovery strategies to improve operational efficiencies.
• Perform account reconciliations when required.
• Gather and compile details as required for month/quarter/yearly end reporting as well as audit/compliance reporting.

• Have a minimum of 5 years' experience in an Accounts Receivable role.
• Experience within a high volume, rapid growth environment is required.
• Have excellent interpersonal, professional, problem-solving, and organizational skills.
• Have the ability to multitask and handle a large volume of complex issues.
• Have proficient to advanced experience with Microsoft Excel.

Zoom Corporation offers a competitive salary range of $48,600.00 to $91,400.00, as well as a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form.