To Go Specialist

2 weeks ago


Austin, Texas, United States Carve American Grille Full time
Job Overview

At Carve American Grille, we're committed to delivering exceptional dining experiences to our guests. As a To Go Specialist, you'll play a vital role in ensuring that our take-out and delivery services meet the highest standards of quality and customer satisfaction.

Key Responsibilities
  • Order Management: Answer phone calls and assist guests with placing their To Go orders in a timely and efficient manner.
  • Customer Service: Maintain a cheerful, courteous disposition and a neat, clean, and professional image at all times.
  • Menu Knowledge: Possess proficient knowledge of our menu to explain our offerings to guests and answer any questions they may have.
  • Order Fulfillment: Monitor and enter all orders from 3rd party To Go platforms into the POS and properly deliver orders to our dedicated drivers.
  • Food Delivery: Deliver food and beverages to guests in a timely manner, which includes retrieving food orders from the kitchen and packaging them in the appropriate containers.
  • Workstation Maintenance: Set up and maintain the dedicated workstation throughout the shift, ensuring that all necessary supplies are readily available.
  • Supply Preparation: Prepare supplies for the shift, including, but not limited to, To Go condiments and sauces.
  • Team Support: Assist other FOH staff members with service points during downtime, ensuring that our guests receive seamless service throughout their dining experience.

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