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Shop Floor Leader

2 months ago

Arizona City, Arizona, United States Tesla Full time
Job Summary

Tesla is seeking a highly skilled and experienced Service Operations Manager to lead our service shop floor teams. As a key member of our service center team, you will be responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency.

Key Responsibilities
  • Team Leadership: Lead, coach, and develop a highly engaged team of technicians to achieve service output goals.
  • Shop Operations: Maintain appropriate shop records and inventories and manage smooth workflow in the service center.
  • Process Improvement: Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team.
  • Partnerships: Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs.
  • Safety and Compliance: Monitor to ensure that all employees comply with safety regulations and the service center's safety program.
  • Employee Development: Work with employees to manage schedules and resolve technical and personnel problems. Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements.
Requirements
  • Education: Bachelor's degree, or equivalent.
  • Experience: Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required.
  • Skills: Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards. Excellent interpersonal and communication skills. Able to work a flexible schedule, including weekday and weekend overtime. Proficient with Microsoft Office Suite. Valid driver's license required.
Benefits
  • Competitive Pay: Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Health and Wellness: Aetna PPO and HSA plans, family-building, fertility, adoption and surrogacy benefits, dental (including orthodontic coverage) and vision plans, company-paid HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA, healthcare and dependent care flexible spending accounts (FSA), and LGBTQ+ care concierge services.
  • Financial Benefits: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
  • Employee Support: Company-paid Basic Life, AD&D, short-term and long-term disability insurance, Employee Assistance Program, sick and vacation time (flex time for salary positions), and paid holidays.
  • Work-Life Balance: Back-up childcare and parenting support resources, commuter benefits, employee discounts and perks program, and Tesla Babies program.