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Patient Experience Coordinator
2 months ago
The Patient Experience Coordinator plays a vital role in ensuring that patients receive exceptional care and service at Margaret Mary Health. This position is responsible for managing patient complaints, grievances, and feedback, and for promoting service excellence throughout the organization.
Key Responsibilities- Complaint Resolution: Communicate directly with patients and their representatives to resolve complaints in a timely and professional manner.
- Investigation and Tracking: Investigate complaints thoroughly and track all relevant information in our enterprise-wide risk management software system.
- Feedback Analysis: Analyze patient feedback to identify trends and opportunities for service improvement.
- Collaboration and Communication: Collaborate with healthcare teams, leaders, and providers to ensure that patient concerns are addressed and resolved.
- Compliance and Risk Management: Maintain compliance with relevant regulatory agencies and guidelines, and escalate quality, safety, and risk issues as needed.
- Education: Associate's degree in nursing; Bachelor's degree preferred.
- Experience: Minimum of three years related work experience.
- Licensure: Must be licensed as a Registered Nurse in the state of Indiana.
