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Medical Administrative Assistant

2 months ago


Sugar Land, United States Houston Methodist Full time

Patient Experience Coordinator - Neurology

At Houston Methodist, the Patient Experience Coordinator plays a crucial role in enhancing the patient journey by managing check-in and check-out processes as well as scheduling appointments to ensure a seamless visit. This position is integral in supporting accurate claims processing and may involve registration and other revenue cycle responsibilities. Additional tasks include providing operational support and addressing patient service needs specific to the department's focus.

Key Responsibilities:

TEAM COLLABORATION
Fosters a positive workplace atmosphere and contributes to a collaborative, team-oriented environment that encourages mutual support to achieve departmental goals. Engages with all members of the healthcare team by effectively communicating and sharing relevant patient care information. Executes patient check-in and check-out duties, ensuring accurate scheduling and registration data to facilitate financial clearance. Manages patient flow with consistency and expertise, promptly addressing any issues that may lead to service delays or denials. SERVICE EXCELLENCE
Utilizes strong communication skills (verbal, non-verbal, written) to deliver exceptional service during interactions with patients, physicians, and staff. Aims to enhance satisfaction for patients, employees, and physicians while contributing to an effective revenue cycle. Prepares reports and assists with departmental correspondence, providing additional administrative support as needed. QUALITY AND SAFETY
Addresses patient access and service quality issues through effective communication, maintaining open channels with physicians and service areas. Inputs patient and operational data into various systems with a focus on accuracy and timeliness. Ensures confidentiality and compliance with regulations while conveying patient information to relevant parties. FINANCIAL RESPONSIBILITIES
Accurately documents information during tasks such as charge entry, registration, and insurance verification to meet financial objectives. Manages time efficiently, prioritizing tasks and assisting team members as necessary. Utilizes departmental resources effectively and participates in inventory management to maintain adequate supply levels. PROFESSIONAL DEVELOPMENT Proposes innovative ideas to enhance service quality. Seeks opportunities for continuous learning and professional growth. This job description is not exhaustive; the employee may also undertake other related duties as assigned. Houston Methodist reserves the right to modify job responsibilities as necessary.

Qualifications:

EDUCATION
High School diploma or equivalent. WORK EXPERIENCE
Minimum of one year in a healthcare or related role. Experience in a healthcare setting is preferred. LICENSES AND CERTIFICATIONS - REQUIRED
N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates necessary skills and competencies for the role, validated through ongoing assessments. Proficient in English communication, essential for patient and employee interactions. Ability to engage effectively with patients, families, and colleagues, emphasizing customer service principles. Strong skills in customer service, phone etiquette, and scheduling. Basic computer proficiency, including word processing and electronic medical record systems. Familiarity with basic medical terminology. Problem-solving and analytical abilities.