Service Delivery Specialist
1 week ago
About Our Company
\Cool Air Solutions Heating and Cooling is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. We have partnered with 30+ local brands across 16 states, rapidly expanding our footprint.
\Our Mission
\We exist to serve our Partners and fuel their success by providing world-class resources to support and enhance our local management teams. Our three core values guide us: winning together, performance over politics, and today not tomorrow.
\Your Role
\You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians and service teams. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.
\Key Responsibilities:
\- Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
- Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
- Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
- Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
- Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
- Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
- Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
- Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
- Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
- Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
- Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
- Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
- Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.
Benefits:
\- We offer a competitive salary range of $50,000 - $70,000 per year.
- Comprehensive benefits packages, including medical, dental, and vision coverage.
- 401(k) plan with company match.
- Leadership training and continuous education stipends.
- Award-winning company culture and collaborative work environment.
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