Customer Service Representative

2 weeks ago


Surry County, United States State Employees' Credit Union Full time

About the Role:

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. In this role, you will provide exceptional member service through all delivery channels, handle cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and other services as needed.

Key Responsibilities:

  • Establish new membership, open all accounts, and process changes in accounts
  • Educate members on available services and make recommendations based on their needs
  • Operate drive-thru window as needed
  • Maintain manual cash drawer, counting currency daily to balance cash drawer
  • Assist members with account problems, checking reconciliations, or errors in transactions
  • Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed

Requirements:

  • Possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance
  • Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure
  • Must be willing to engage in ongoing training and professional development
  • Should have basic computer skills

Salary: $25,000 - $35,000 per year (dependent on experience)

Job Environment: Office setting with physical proximity to other employees

Physical Demands: Sit 80%, stand 10%, and walk 10% of the time



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