VIP Host

We are seeking a highly skilled and experienced VIP Host to join our team at Pala Interactive. As a VIP Host, you will be responsible for building and maintaining strong relationships with our VIP customers, ensuring they receive an exceptional experience across all brands and products.

Key Responsibilities:

• Act as the primary point of contact for VIP customers, responding promptly and professionally to their queries and concerns.
• Build and maintain strong relationships with VIP customers, ensuring they feel valued and appreciated.
• Collaborate with other departments to ensure VIP customers receive a seamless experience and their needs are met in a timely and efficient manner.
• Work with Marketing to deliver VIP programs across all brands and products, including acquisition, conversion, and retention.
• Communicate with VIPs and potential VIPs to increase game play, loyalty, and revenue.
• Work off predefined weekly, monthly, and quarterly goals.
• Communicate and report VIP player performance to senior management.
• Regularly analyze competitors and the customer landscape to ensure the competitiveness of the VIP program.
• Handle VIP customer complaints and escalate to relevant departments if necessary.
• Plan and manage land-based events, hospitality, and VIP hosting.

Requirements:

• Proven experience in a similar role, preferably in the online i-gaming industry.
• Self-starter with ability to self-motivate and use initiative while interacting with other departments and teams.
• High levels of interpersonal skills and ability to quickly build a rapport with customers.
• Ability to work flexible hours as applicable.
• Experienced in telephone or chat, both inbound and outbound – outbound sales or customer service experience is preferable.
• Comprehensive understanding of VIPs, marketing, CRM, and operations.
• Ability to accurately profile and segment VIP clients effectively.
• Confident, articulate, and tenacious communication style, both on the phone or in person, and in written format.
• Willingness to complete regulatory licensing where necessary.