Service Advisor DARCARS of Frederick

2 days ago


Frederick, Maryland, United States DARCARS Automotive Group Full time
Job Overview

DARCARS Automotive Group is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will play a crucial role in presenting, consulting, and selling automotive warranty products and repair services to customers in a professional manner.

Key Responsibilities
  • Present and explain repair options to customers, ensuring they understand the necessary work and costs involved.
  • Consult with customers to determine their vehicle maintenance needs and provide recommendations for repairs and maintenance.
  • Generate and provide customers with accurate estimates of repair orders, ensuring all necessary information is included.
  • Establish and communicate completion times of repairs with customers and technicians.
  • Answer incoming service calls and respond to customer inquiries in a timely and professional manner.
  • Maintain and schedule service appointments, ensuring all necessary information is up-to-date and accurate.
  • Follow prescribed procedures for customer post-follow-up, resulting in return visits, increased sales, and excellent customer satisfaction.
  • Follow manufacturer warranty guidelines and procedures, ensuring all necessary documentation is completed and submitted.
  • Conduct business with high integrity, maintaining the manufacturer's Customer Satisfaction Index (CSI) and DARCARS specified goals.
  • Comply with all federal, state, and local laws, as well as company policy, regarding the safeguarding of customer, company, and manufacturer information, as well as customer vehicles and property.
Requirements
  • Previous automotive service advisor experience is highly preferred.
  • Must be at least 18 years of age.
  • Must have a valid driver's license.
  • Must be able to pass pre-employment screening (background).
Benefits
  • Competitive pay and opportunities for bonus.
  • Insurance: medical, vision, dental.
  • Short-term and long-term disability plans.
  • Life Insurance.
  • 401k.
  • PTO and Paid Holidays.
  • Employee discounts on vehicle purchases, parts, and service repairs.
  • Opportunities to join our community service initiatives.

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