Procedural Service Technician

2 weeks ago

Tulsa, Oklahoma, United States STERIS Full time

About the Role

The Procedural Service Technician plays a critical role in delivering exceptional customer experiences by providing expert maintenance, troubleshooting, and repair services for medical equipment in high-pressure healthcare environments.

Key Responsibilities

  • Drive customer satisfaction through proactive communication and timely issue resolution.
  • Perform preventive and corrective maintenance on STERIS surgical product lines, related equipment, and competitive products in a safe and efficient manner.
  • Conduct customer training and in-servicing on assigned equipment, coordinating activities with DSM and Capital Account Manager.
  • Ensure a positive customer experience by performing installations, conversions, and start-ups on assigned equipment.
  • Utilize technology to perform administrative duties, including scheduling, service reporting, and communication with internal and external customers.
  • Establish and maintain effective relationships with customers, managers, and support functions, communicating activities and resolving customer problems.
  • Identify sales opportunities and recommend STERIS products and services to customers, communicating leads to management and sales staff.
  • Adhere to STERIS and customer health and safety protocols, including OR protocol and sterile field guidelines.

Requirements

  • 1-2 years of technical field service experience in the healthcare products industry or equivalent technical school training.
  • Excellent knowledge of personal computers, video technology, video cabling, and networking.
  • Bachelor's degree preferred.
  • Technical exposure to OR medical devices preferred, with a strong preference for 1 year of experience working on surgical equipment.
  • Valid driver's license and ability to travel.
  • Demonstrated proficiency with computers and Windows software, as well as web technologies and internet/intranet sites.
  • Demonstrated ability to troubleshoot situations and determine solutions.
  • Strong customer communication experience and ability to build positive rapport with customers.
  • Compliance with hospital/customer credentialing requirements.

About STERIS

STERIS is an Equal Opportunity Employer committed to equal employment opportunity and affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex, sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.

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