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Shift Manager

2 months ago


Torrington, Connecticut, United States Long John Silver's Full time
Job Summary

We are seeking a highly motivated and experienced Shift Manager to join our team at Long John Silver's. As a Shift Manager, you will be responsible for leading a team of Crew Members and ensuring the smooth operation of our restaurant during your shift.

Key Responsibilities
  • Guest Satisfaction
    • Ensure that all guests receive exceptional service and have a positive dining experience.
    • Solve customer complaints in a timely and professional manner.
  • Team Management
    • Lead and motivate a team of Crew Members to achieve sales and service goals.
    • Assist with the recruitment and training of new Crew Members.
    • Develop and implement strategies to improve team performance and productivity.
  • Restaurant Operations
    • Ensure that all restaurant operations are running smoothly and efficiently during your shift.
    • Manage inventory, labor costs, and other restaurant expenses.
    • Maintain a clean and safe working environment.
  • Leadership
    • Provide guidance and support to Crew Members to help them develop their skills and knowledge.
    • Communicate effectively with the management team and other departments to ensure seamless operations.
Requirements
  • Education
    • High School Diploma or Equivalent.
  • Experience
    • Minimum of 3 months experience as a Crew Member.
  • Skills
    • Excellent communication and leadership skills.
    • Ability to work in a fast-paced environment.
    • Strong problem-solving and analytical skills.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role.

  • Work for several hours in a standing position.
  • Talk and hear; Communicate with Crew members and guests.
  • Handle, feel and reach with arms and hands.
  • Sit, climb, and balance.
  • Stoop, kneel, crouch, and crawl.
  • Lift and move up to 50 pounds.

The work environment characteristics describe here are representative of those an employee could encounter while performing the duties and responsibilities of this role.

  • Exposure to cooking fumes.
  • Moderate noise level.
  • Exposure to heat and hot cooking equipment.