Customer Service Representative
3 days ago
Job Summary
We are seeking a Front Desk Coordinator to provide exceptional customer service to our hotel guests at Carmel Management LLC. The successful candidate will be responsible for assisting guests with the check-in and check-out processes, issuing room keys, and processing payments.
The Front Desk Coordinator will also maintain communication with housekeeping staff to coordinate room availability, answer guest inquiries, and complete paperwork promptly and accurately.
Responsibilities:
- Monitor hotel operations and activities to ensure seamless guest experience
- Take reservations and respond to guest inquiries via phone, email, and in-person
- Build rapport with guests through friendly conversation and open-ended questions
- Describe hotel features and amenities to guests
- Maintain compliance with health and quality standards
Qualifications:
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
Compensation: $40,000 - $55,000 per year
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