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Customer Service Specialist

2 months ago

Boonville, Missouri, United States CMMG Inc Full time
Job Description

CMMG Inc. is seeking a highly motivated and well-spoken multi-tasker for our open Inside Sales Associate position.

Key Responsibilities:
  • Customer Interface: Interact with internal and external customers to understand their needs and ensure a smooth sales process.
  • Communication: Communicate with customers through various channels to provide information and resolve any issues that may arise.
  • Quote Development: Review opportunities with sales and develop quotes to meet customer needs.
  • Order Management: Responsible for order entry, management, and monitoring to ensure timely shipments.
  • Product Knowledge: Stay informed about products and services to effectively communicate their features and benefits.
  • Collaboration: Collaborate with other departments to meet technical and operational requirements of customers.
  • Decision Making: Responsible for making decisions that impact resources, scheduling, and customer satisfaction.
  • Event Facilitation: Facilitate and participate in events to promote products and services.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Previous experience in a call center or related sales position preferred.
  • Skills: Excellent communication, organizational, and time management skills.
  • Technical Skills: Proficiency with computers and ability to read and interpret documents.
  • Customer Service: Exceptional customer service skills and ability to multitask.
  • Sales Skills: Strong listening and sales skills.

CMMG Inc. provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.