Assistant General Manager

2 weeks ago


Elmsford, New York, United States Schulte Companies Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Schulte Companies. As a key member of our hospitality operations team, you will be responsible for overseeing the day-to-day operations of our hotels and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Financial Management: Manage budgets and financial plans, controlling expenditure and ensuring that our hotels operate within budget.
  • Hotel Operations: Oversee hotel operations under the direction of the General Manager, ensuring that all aspects of hotel operations are running smoothly.
  • Guest Satisfaction: Ensure overall guest satisfaction to drive brand metrics and maintain a high level of customer satisfaction.
  • Compliance: Ensure compliance with brand standards and regulatory requirements.
  • Staff Management: Recruit, train, and monitor staff, ensuring that they have the skills and knowledge required to provide exceptional service to our guests.
  • Scheduling: Plan work schedules for individuals and teams, ensuring that our hotels are adequately staffed at all times.
  • Customer Service: Meet and greet customers, deal with customer complaints and comments, and address problems and troubleshoot as necessary.
  • Events and Conferences: Ensure that events and conferences run smoothly, and that all logistical arrangements are in place.
  • Maintenance and Renovations: Supervise maintenance, supplies, renovations, and furnishings, ensuring that our hotels are well-maintained and up-to-date.
  • Security: Ensure that security is effective, and that all necessary measures are in place to protect our guests and staff.
  • Regulatory Compliance: Ensure compliance with licensing laws, health and safety, and other statutory regulations.
Requirements
  • Experience: Minimum of two (2) years' experience as an Assistant General Manager.
  • Education: Bachelor's Degree in Hospitality Management or Business preferred.
  • Skills: Ability to communicate effectively verbally and in writing, demonstrated ability to lead a team, excellent attention to detail, financial savvy, and proficiency in Microsoft Office.


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