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Guest Services Associate

2 months ago

Plymouth Meeting, Pennsylvania, United States Concord Hospitality Full time
Guest Services & Front Desk Operations

Compensation: $18.00 per hour.

We are in search of individuals who possess a genuine enthusiasm for assisting others. Working at the front desk positions you at the core of the hotel, facilitating the most significant interactions with our guests. Your role is crucial to shaping the overall experience for our visitors. Your proactive, responsive, and compassionate nature will be pivotal in making a positive impact. If you thrive on engaging with people and have a friendly demeanor along with a strong sense of accountability, this position is ideal for you. At Concord Hospitality, we foster a positive company culture where every team member is appreciated and treated with dignity.

Key Responsibilities:

As a Guest Services Associate or Front Desk Specialist, your primary duty is to ensure our guests receive the highest level of hospitality by:
  • Providing assistance to guests efficiently, courteously, and professionally at all times.
  • Maintaining an exceptional standard of service and hospitality.
  • Addressing guest concerns or issues promptly and effectively, ensuring satisfaction in a timely manner.
  • Processing guest charges, collecting payments, and adhering to all cash handling protocols as outlined by Concord.
  • Managing guest correspondence and messages with utmost respect for privacy and professionalism.
  • Being well-informed about the hotel brand and various offerings (travel programs, special promotions).
  • Communicating effectively with different departments and management regarding guest feedback and concerns.
  • Responding swiftly to incoming calls, lobby visitors, and team members requiring front desk support.
  • Possessing comprehensive knowledge of hotel safety and emergency protocols.
Here are some reasons our associates appreciate working with us:

Benefits (Applicable to Full-Time Associates)

We offer competitive compensation. Full-time associates are eligible for a comprehensive benefits package, which includes medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted room rates at Concord-managed hotels, as well as training, development, and career advancement opportunities.

Why Choose Concord?

Our culture is built on five Cornerstones that serve as our foundation: Quality, Integrity, Community, Profitability, and Fun. We prioritize creating a supportive work environment for our associates and strive to recruit the best talent in the industry. At Concord, you can experience a culture where you are valued, and our Associate First policy is integral to our operations. Utilize your hospitality skills with a company that genuinely cares about your growth and development. We engage in various enjoyable activities on-site to maintain a connection with our associates and demonstrate our commitment to their well-being.

If you are looking for a role where you can develop and be part of a dynamic team, this position may be your perfect fit. We proudly uphold our status as an EEO employer M/F/D/V and maintain a drug-free workplace.