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Client Support Specialist

2 months ago

Youngstown, Ohio, United States Luxottica Group Full time
Role Overview

The Client Support Specialist plays a crucial role in delivering exceptional service across various communication channels. This position is dedicated to resolving customer inquiries and issues efficiently, ensuring that each interaction contributes positively to the overall customer experience.

Key Responsibilities
  • Provide comprehensive support to clients through multiple platforms, including phone, email, and chat.
  • Address and resolve customer concerns with a focus on quality and satisfaction.
  • Collaborate with team members to enhance service delivery and streamline processes.
  • Maintain a thorough understanding of products and services to offer informed assistance.
Qualifications

The ideal candidate will possess strong communication skills, a commitment to customer satisfaction, and the ability to work effectively in a fast-paced environment. Proficiency in Microsoft applications is preferred.

Why Join Us?

At Luxottica Group, we value our team members and strive to create a supportive work environment that fosters growth and development.