Clinical Case Assistant

5 days ago


Cleveland, Ohio, United States Western Reserve Area Agency on Aging Full time
Job Title: Clinical Case Assistant

Job Summary:

We are seeking a highly organized and detail-oriented Clinical Case Assistant to support our Waiver Services team. As a Clinical Case Assistant, you will provide administrative support to our Care Managers and Waiver Service Coordinators, ensuring the smooth delivery of services to our program participants.

Key Responsibilities:

* Provide telephone outreach to program participants and track data to ensure timely and accurate completion of documentation
* Arrange transportation for consumers/members and make referrals to transportation providers as needed
* Assist Care Managers and Waiver Service Coordinators with completion of member service authorizations and conduct provider referrals for services
* Maintain consumer/member and provider confidentiality according to HIPAA and Agency policy
* Meet timeframes for timely and accurate completion of documentation

Requirements:

* High school graduate with two years of business, accounting, bookkeeping, medical/insurance claim processing, and/or human services/health care experience or related training
* Excellent customer service skills and ability to prioritize job duties, multi-task, and complete assignments within deadlines
* Basic computer skills including proficiency in Microsoft Office applications
* Ability to record and validate information in an accurate and timely manner

About Us:

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation dedicated to providing choices for people to live independently in the place they want to call home. We are committed to providing equal employment and advancement opportunities to all people and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

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