Installation Manager

3 weeks ago

New York, New York, United States Leaf Home Full time
Installation Manager Job Summary

Leaf Home is seeking an experienced Installation Manager to lead the daily operations of the Installation department within a local field office. As a key member of our team, you will be responsible for providing leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.

Key Responsibilities:
  • Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
  • Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
  • Work with the customer to schedule jobs based on installer availability and customer preferences
  • Review and publish daily installation and service reports to identify wins and opportunities for improvement
  • Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
  • Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
  • Train, coach and develop installation employees and contractors both in the office and in the field
  • Improve subcontractor retention rates through impactful training and engagement
  • Responsible for driving proficiency and efficiency amongst installation subcontractors
  • Works with the Field Trainer on individual performance, abilities, and capacities of the installers
  • Partner with leadership on identifying systemic training gaps and propose solutions to address gap
  • Collaborate with all office and corporate functional teams
  • Recruit subcontractors as needed to expand installation capacity
Requirements:
  • High School Diploma or equivalent
  • 3+ years of successful experience in home construction, remodeling, and/or installation management
  • Track record of successfully recruiting, training, coaching, onboarding subcontractors
  • Demonstrate superior quality and attention to detail in all facets of the installation process
  • Ability to teach others through hands-on and documentation-based learning methods
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality
  • Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
  • Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
  • Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
  • Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction
  • Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization
  • Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions
  • Familiarity and comfort using ladders of various heights
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
Preferred Knowledge, Skills, Abilities or Certifications:
  • Prior experience in residential remodeling, plumbing, electrical, bathrooms and kitchens installation
Travel Requirements:
  • Less than 10% domestic travel required
Overtime/Additional Hours Requirements:
  • Additional Hours May Be Required (Exempt Positions)
Physical Requirements:
  • Normal Office Environment
  • Indoor work in a climate-controlled environment
  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

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