Caregiver Referral Specialist

4 days ago


Columbia, South Carolina, United States Griswold Care Pairing for Columbia Full time
Job Description

Griswold Care Pairing for Columbia is seeking a compassionate and organized Referral Coordinator to join our team.

Key Responsibilities
  • Assist clients with caregiver referrals based on their requested services needs
  • Develop strong relationships with caregivers and clients to ensure outstanding client satisfaction
  • Participate in the caregiver recruitment and screening process
  • Conduct telephone intakes with new and/or potential clients
  • Perform initial home visit with potential clients to explain referral services, and obtain signed intake document as needed
  • Participate in internal audits of files to meet all company, state, and federal quality and compliance standards
  • Complete marketing home visits with new/existing clients as needed
  • Required to be on-call on a rotating basis
  • Perform other duties as assigned
Requirements
  • Nurturing ability (caring, empathetic, compassionate)
  • Human services background or strong desire to help others
  • Excellent customer service and interpersonal skills
  • Ability to multi-task, coordinate, and plan for daily, weekly, and on-going referrals
  • Strong organizational skills and detail oriented; good documentation skills
  • Intermediate level of computer skills to include knowledge of Microsoft Office
  • Reliable transportation is needed
  • Successful completion of a criminal background check and driving record is required


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