Concierge Ambassador

Bartlett Reserve is a premier Independent Living community located in the heart of Durham, North Carolina. We are seeking a highly skilled and detail-oriented Concierge to join our team. As a Concierge, you will serve as an ambassador for the Community, executing receptionist and other responsibilities to assist in the administration of the Community. Your primary duties will include: * Providing a positive first impression to all who enter the Community * Answering and screening incoming telephone calls in a courteous and professional manner * Greeting all visitors in a friendly, courteous, and professional manner * Screening and requiring visitors to sign in at the reception desk * Notifying Residents of visitors * Instructing Resident's visitor according to Resident's instructions * Receiving and processing incoming mail * Accepting all outgoing mail/packages * Maintaining and updating Emergency Phone Number Log and keeping log at front desk * Maintaining and updating emergency contact information on each Resident and keeping information at front desk * Assisting managers with various clerical responsibilities * Pages staff as necessary * Takes RSVPs for special functions, as necessary * Oversees sign-up for scheduled transportation * Hands out maintenance requests forms and passes them onto Environmental Services Director * Performs other duties as necessary, to include light housekeeping duties The ideal candidate will possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities. They will also require considerable initiative and judgment, as well as word-processing and clerical skills. If you are a detail-oriented and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

**Requirements:**

* High School Diploma required
* Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities
* Requires considerable initiative and judgment
* Must have word-processing and clerical skills
* Must be able to work flexible hours and participate in holiday activities

**Physical Requirements:**

* Physically able to bend and reach
* Physically able to sit for extended periods of time

**Miscellaneous:**

* Required to work weekends and holidays as assigned
* May be required to work on shifts other than the one for which hired
* May be required to work extended hours (up to 16 hours per day)
* May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B and C viruses
* Could be subject to hostile and emotionally upset Residents due to mental status
* Background, criminal, and drug tests as required by HR policies and procedures
* May be asked to submit to random drug test during employment
* May have their picture taken and image used in social media or community advertising
* May be video recorded from devices installed by families in residents' apartments

We offer a competitive compensation package and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

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