Bio-Rad Field Service Scheduling Coordinator Opportunity
6 days ago
At Bio-Rad Laboratories, we are seeking a highly skilled Field Service Scheduling Coordinator to join our team. As a key member of our field service operations, you will play a critical role in ensuring seamless customer experiences by coordinating and scheduling field service calls. This position requires excellent communication and organizational skills, as well as the ability to work independently in a fully remote environment.
About the Role:This is an exciting opportunity for a motivated and detail-oriented individual to contribute to the success of our field service team. You will be responsible for:
- Scheduling and dispatching field service calls, including logging case notes and updates.
- Collaborating with engineers and regional service managers to update calendars and strategically plan onsite visits.
- Providing direct customer communications to schedule best available dates for activities.
We offer a comprehensive benefits package that includes competitive medical plans, free HSA funds, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, mental health support, learning opportunities, education benefits, student debt relief, pet insurance, wellness programs, and more.
Requirements:To be successful in this role, you will need:
- A high school diploma or equivalent.
- Previous customer service experience is preferred.
- Basic to intermediate computer skills, including Microsoft Office, Teams, Outlook, and SharePoint.
- Strong analytical, organization, reading, and writing skills.
- Excellent time management skills.
- SAP/ServiceMax/SalesForce experience is strongly preferred.
The estimated base salary range for this position is $39,800 to $68,200. Actual compensation will be provided in writing at the time of offer and is based on several factors, including geographic location, experience, knowledge, skills, abilities, and other job-related factors. This position is eligible for a variable annual bonus, dependent upon achievement of individual objectives and company performance.
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