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Sales Operations Manager

3 weeks ago

Greer, South Carolina, United States Airsys Cooling Technologi Full time
Job Overview

Airsys Cooling Technology seeks a highly skilled Sales Operations Manager to join our team. As a critical management role, this position is focused on optimizing the efficiency and effectiveness of sales operations within the organization.

About the Role

This position requires a motivated individual who takes initiative and thrives in a dynamic, detail-oriented environment. The Sales Operations Manager will oversee a team of support staff, ensuring that all operations run smoothly while continuously identifying opportunities for improvement.

Key Responsibilities
  • CRM & ERP Oversight
    • Review and approve Sales Orders in ERP system, ensuring accuracy and completeness, and providing guidance to the sales operations support team on order processing procedures.
    • Guarantee the precision of CRM data by ensuring opportunities and forecasts are regularly updated with the most current information.
  • Data Analysis and Reporting
    • Analyze data and generate insightful reports to support strategic decision-making by the sales leadership team.
    • Provide monthly customer-specific usage reports to sales leadership.
    • Maintain a set of Key Performance Indicators (KPIs) to measure the effectiveness of sales operations. Regularly report on KPIs, providing insights and recommendations for improvement.
  • Pricing Management
    • Manage price books in CRM and ERP systems and support contract negotiations as needed.
    • Create process to track historical and current pricing. Communicate pricing changes to internal teams.
  • Inventory and Order Allocation
    • Prepare materials for, lead meetings with cross-functional key team members, and provide critical updates to sales teams.
  • Customer Communication
    • Initiate direct communication with customers via phone and/or email to address and resolve disputes.
  • Documentation
    • Develop and maintain training materials tailored for the sales operation team's needs, covering essential topics to enhance their skills and proficiency.
    • Maintain distributor and sales representative training manuals, ensuring they remain current and comprehensive resources for ongoing learning and development.
    • Perform regular testing in the sandbox environment to verify that updates and changes function correctly. Document and track testing results, providing feedback to the system administrator for resolution or deployment to production/live environments.
  • Team Leadership and Development
    • Lead the sales operations support team through training, coaching, and performance management, driving continuous improvement and aligning with departmental goals.
    • Ensure team cross-training for consistent coverage and provide backup support as needed while actively recruiting top talent to build a high-performing team.
    • Oversee disciplinary actions to maintain a productive, respectful work environment, enforcing company policies and fostering accountability.
  • Additional Responsibilities
    • Create, send, track purchase orders to suppliers to facilitate drop ship orders, as necessary.
    Requirements

We are seeking an exceptional candidate with:

  • A bachelor's degree in Business Administration or a related field (or equivalent experience).
  • Proven experience in sales operations, sales support, or a related role, with a strong understanding of sales processes, order management, and CRM/ERP systems.
  • Extensive Salesforce experience is required.
  • Extensive ERP Software experience is required.
  • Demonstrated leadership experience with a track record of effectively managing team performance and driving results.
  • Experience in data analysis and reporting, to drive sales effectiveness and operational efficiency is required.
What We Offer

Airsys Cooling Technology offers a competitive salary range of $90,000 - $110,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.

How to Apply

To apply, please submit your resume and cover letter to us.