System Support Specialist I
2 weeks ago
The Kern Community College District is seeking a skilled System Support Specialist I to join our Information Technology team. As a key member of our team, you will be responsible for providing technical support and assistance to faculty, staff, and administrators across the district.
Key Responsibilities
• Diagnose and troubleshoot PC-related software and hardware problems
• Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources
• Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues
• Log details of support provided in Help Desk trouble-ticketing system
• Advance the use of a knowledge repository to share information among all levels of IT service and support
• Develop and use workstation configuration management tools and procedures to perform software distribution, patch management, inventory management, and imaging
• Install, configure, and support a wide variety of complex software applications that support the needs of the college faculty, staff, and students
Requirements
• Any combination equivalent to: Associate's degree supplemented by college-level coursework in computer software applications, business practices, or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users
• OR
• High school diploma, GED, or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification
What We Offer
The Kern Community College District offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
How to Apply
To be considered for this position, please submit your application online at https://www.schooljobs.com/careers/kccd/jobs/4688241/system-support-specialist-i. Please ensure that your application includes a completed online application for employment form, current resume, letter of interest, copy of legible transcripts, and list of five professional references. We look forward to reviewing your application.
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