IT Support Specialist
3 hours ago
We are seeking a highly skilled IT Generalist to join our team at TUV SUD America, Inc. This is a full-time, exempt position that combines responsibilities in IT end-user support and basic infrastructure support.
Key Responsibilities:- Provide expert-level technical support to end-users across multiple locations, including facilities in Canada and remote support to users in the North America region.
- Support infrastructure tasks under the direction of senior IT administrators, including network infrastructure management and system administration.
- Assist in overseeing servers, storage systems, and other equipment to ensure system availability.
- Manage patches, updates, and configuration, as well as backup solution and disaster recovery plan.
- Coordinate hardware and software maintenance, including procurement, implementation, and upkeep of hardware/software resources.
- Assist with capacity planning, assessing current and future IT needs and making recommendations for upgrades or expansions.
- Manage and support Cisco routers, switches, and firewalls to ensure stable network operations.
- Maintain and troubleshoot the Vonage VoIP system, ensuring optimal performance and availability.
- Administer and maintain the company's VPN system, providing secure remote access for users.
- Monitor network detection and response systems to quickly identify and mitigate potential security risks.
- Implement disaster recovery protocols and maintain up-to-date documentation on network-related processes.
- Perform regular maintenance of the local area networks (LAN), ensuring optimal performance and security.
- Lead and manage network-related projects, from initial planning through to completion.
- Collaborate with vendors to evaluate and select network support technologies.
- Assist with testing and implementing new technologies, making recommendations for improvements and enhancements.
- Provide advanced troubleshooting for network issues, ensuring minimal downtime and impact on business operations.
- Assist other IT personnel with complex network issues, functioning as a subject matter expert.
- Provide daily technical support for all network and remote users in the North American region.
- Troubleshoot hardware, software, and phone issues for both on-site and remote users.
- Perform installation, configuration, and maintenance of desktops, laptops, and related peripherals.
- Assist with hardware and software upgrades and deployments, including planning and execution.
- Administer and troubleshoot Microsoft Office Suite, Windows 10, and user account management in Active Directory.
- Utilize remote support tools such as Bomgar for troubleshooting remote user issues.
- Rapidly identify, assess, and respond to security threats, including virus and malware monitoring.
- Implement and test fixes for identified threats to maintain the integrity and security of end-user systems.
- Support and lead small to medium IT projects related to end-user technology, from planning through completion.
- Assist in the rollout of new technologies and equipment to end users, ensuring minimal disruption to daily operations.
- Provide advisory-level guidance to other IT support personnel on end-user technology issues.
- Ensure clear, prompt, and courteous communication with internal and external users regarding IT issues.
- Maintain confidentiality regarding company data and customer information.
- Bachelor's Degree in Computer Science or relevant field a plus.
- 3-5 years supporting and maintaining Cisco Routers and Switches.
- 2-4 years of previous VoIP phone system experience.
- 2-4 years of previous enterprise-level Firewall support experience.
- Knowledge in user administration, Microsoft Office suite support, Windows 10, Windows 2016 Server administrative and system utilities a plus.
- Experience with cabling systems, Cisco switches and Cisco routers.
- Experience using Ticketing Systems a plus.
- Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
- Excellent ability to communicate verbally and to create and write clear, complete documentation of systems and procedures.
- Excellent analytical and problem-solving skills, including high degree of attention to detail and accuracy.
- Self-motivated and able to work independently or with a team.
- Paid vacation time.
- Attractive business travel conditions.
- Competitive compensation.
- Retirement savings plans.
- Wellness benefits.
- Flexible working hours.
- Home office.
- Family care benefits.
- Structured professional development.
- Sick leave.
- Long-term-service awards.
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