IT Support Specialist

3 hours ago


Peabody, Massachusetts, United States TUV SUD AMERICA, INC. Full time
Job Title: IT Generalist

We are seeking a highly skilled IT Generalist to join our team at TUV SUD America, Inc. This is a full-time, exempt position that combines responsibilities in IT end-user support and basic infrastructure support.

Key Responsibilities:
  • Provide expert-level technical support to end-users across multiple locations, including facilities in Canada and remote support to users in the North America region.
  • Support infrastructure tasks under the direction of senior IT administrators, including network infrastructure management and system administration.
  • Assist in overseeing servers, storage systems, and other equipment to ensure system availability.
  • Manage patches, updates, and configuration, as well as backup solution and disaster recovery plan.
  • Coordinate hardware and software maintenance, including procurement, implementation, and upkeep of hardware/software resources.
  • Assist with capacity planning, assessing current and future IT needs and making recommendations for upgrades or expansions.
  • Manage and support Cisco routers, switches, and firewalls to ensure stable network operations.
  • Maintain and troubleshoot the Vonage VoIP system, ensuring optimal performance and availability.
  • Administer and maintain the company's VPN system, providing secure remote access for users.
  • Monitor network detection and response systems to quickly identify and mitigate potential security risks.
  • Implement disaster recovery protocols and maintain up-to-date documentation on network-related processes.
  • Perform regular maintenance of the local area networks (LAN), ensuring optimal performance and security.
  • Lead and manage network-related projects, from initial planning through to completion.
  • Collaborate with vendors to evaluate and select network support technologies.
  • Assist with testing and implementing new technologies, making recommendations for improvements and enhancements.
  • Provide advanced troubleshooting for network issues, ensuring minimal downtime and impact on business operations.
  • Assist other IT personnel with complex network issues, functioning as a subject matter expert.
  • Provide daily technical support for all network and remote users in the North American region.
  • Troubleshoot hardware, software, and phone issues for both on-site and remote users.
  • Perform installation, configuration, and maintenance of desktops, laptops, and related peripherals.
  • Assist with hardware and software upgrades and deployments, including planning and execution.
  • Administer and troubleshoot Microsoft Office Suite, Windows 10, and user account management in Active Directory.
  • Utilize remote support tools such as Bomgar for troubleshooting remote user issues.
  • Rapidly identify, assess, and respond to security threats, including virus and malware monitoring.
  • Implement and test fixes for identified threats to maintain the integrity and security of end-user systems.
  • Support and lead small to medium IT projects related to end-user technology, from planning through completion.
  • Assist in the rollout of new technologies and equipment to end users, ensuring minimal disruption to daily operations.
  • Provide advisory-level guidance to other IT support personnel on end-user technology issues.
  • Ensure clear, prompt, and courteous communication with internal and external users regarding IT issues.
  • Maintain confidentiality regarding company data and customer information.
Requirements:
  • Bachelor's Degree in Computer Science or relevant field a plus.
  • 3-5 years supporting and maintaining Cisco Routers and Switches.
  • 2-4 years of previous VoIP phone system experience.
  • 2-4 years of previous enterprise-level Firewall support experience.
  • Knowledge in user administration, Microsoft Office suite support, Windows 10, Windows 2016 Server administrative and system utilities a plus.
  • Experience with cabling systems, Cisco switches and Cisco routers.
  • Experience using Ticketing Systems a plus.
  • Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
  • Excellent ability to communicate verbally and to create and write clear, complete documentation of systems and procedures.
  • Excellent analytical and problem-solving skills, including high degree of attention to detail and accuracy.
  • Self-motivated and able to work independently or with a team.
What We Offer:
  • Paid vacation time.
  • Attractive business travel conditions.
  • Competitive compensation.
  • Retirement savings plans.
  • Wellness benefits.
  • Flexible working hours.
  • Home office.
  • Family care benefits.
  • Structured professional development.
  • Sick leave.
  • Long-term-service awards.


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