NorthHill Technology Resources Security Clearance Analyst

2 weeks ago


Reston, Virginia, United States NorthHill Technology Full time

Job Title: Customer Support Analyst with Security Clearance

NorthHill Technology Resources is seeking a highly skilled and motivated Customer Support Analyst to join our team. The ideal candidate will have a strong background in providing expert-level support to customers, resolving complex issues, and collaborating with government and contractor personnel.

Key Responsibilities:

  • Provide end-user support and liaise with management on system-related matters
  • Develop and troubleshoot SQL queries
  • Ensure smooth transaction processing
  • Collaborate closely with the program management office team to facilitate end-of-fiscal-year activities
  • Document all support activities, including resolutions, for future reference and knowledge sharing

Requirements:

  • U.S. citizenship
  • Current TS/SCI security clearance
  • Current CI Polygraph or eligibility to obtain CI Polygraph
  • Proficiency in providing Tier 2-3 Service Desk support
  • Excellent communication abilities


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