Customer Service Director

1 week ago


Crawfordsville, Indiana, United States CPM Holdings, Inc. Full time
Job Overview

We are seeking a highly skilled Customer Service Manager to join our team at CPM Holdings, Inc.

As a Customer Service Manager, you will be responsible for overseeing the day-to-day operations of our customer service team, with a focus on improving operations, standardizing processes, increasing efficiency, growing aftermarket sales, and ensuring timely, professional service to our customers.

Key Responsibilities:
  • Manage the long-term strategies and daily activities of the customer service team
  • Create and implement plans to improve customer satisfaction and retention
  • Develop and track metrics to measure team performance and identify areas for improvement
  • Collaborate with cross-functional teams to resolve customer issues and drive business growth
  • Train and develop team members to enhance their skills and knowledge
About You

You must have a strong background in customer service, with experience managing teams and leading projects. You should also possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

We offer a competitive salary range of $120,000 - $160,000 per year, depending on experience, plus benefits including health insurance, retirement savings plan, and paid time off.



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