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Phlebotomy Specialist
2 months ago
We are seeking a skilled Phlebotomy Specialist to join our team at Northwestern Memorial Healthcare. As a Phlebotomy Specialist, you will be responsible for providing expert phlebotomy services and demonstrating excellent customer service and communication skills.
Key Responsibilities- Perform phlebotomy and other lab specimen collections per age-related standards and in accordance with departmental policies, protocols, and procedures.
- Demonstrate the AIDET model and optimize patient safety to reduce the likelihood of medical/healthcare errors.
- Receive and review physician orders; ensure that all necessary information is included for appropriate lab services.
- Enter accurate orders for lab tests in accordance with department policies, protocols, and procedures.
- Process specimens in a timely manner to ensure stability and integrity of samples, including labeling, centrifuging, aliquoting, freezing, and packaging specimens for transport in accordance with established protocols and policies.
- Review/record refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair.
- Understand the operation and maintenance of equipment pertinent to the job. Follow up with all outstanding orders on the manifest log, and communicate all timed, completed, or uncompleted draws/charges/results as appropriate.
- Communicate and notify Laboratory and/or Physician of problems with specimen procurement for optimal care.
- Maintain a safe work environment, hold self-accountable for safe work practices, including adhering to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste.
- Perform lab-related clerical duties, including but not limited to order entry, verification of test result receipt, patient information retrieval, as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing, and sanitizing equipment as necessary.
- Use department resources efficiently; participate in efforts to reduce costs and streamline work processes.
- Adhere to continuing education expectations; complete and sign-off on competency assessments.
- Demonstrate the value of teamwork on a consistent basis; interact with and assist others in a professional manner.
- Apply critical thinking, sound decision making, and judgment to investigate and resolve challenging situations.
- Comply with all organizational policies regarding ethical business practices.
- Ability to work Tuesday through Friday 9am - 5pm and Saturday 9am - 1pm.
- Excellent customer service and communication skills.
- Ability to function as part of a highly effective team that consistently puts 'Patients First'.
