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Front Desk Associate PT Overnight

1 month ago

Gresham, Oregon, United States Planet Fitness Full time
About Us

At Planet Fitness, we're dedicated to creating a welcoming and judgement-free environment for our members. Our mission is to enhance people's lives by providing a high-quality fitness experience that's accessible to everyone.

Job Summary

We're seeking a Front Desk Associate to join our team at our PT Overnight location. As a Front Desk Associate, you'll be responsible for providing exceptional customer service to our members, prospective members, and guests. You'll be the face of our club, ensuring that every interaction is positive and memorable.

Key Responsibilities
  • Greet members and guests, assisting them with any questions or concerns
  • Help promote our Judgement Free Zone by connecting with members on the club floor and offering assistance
  • Resolve member concerns and escalate to a Manager as needed
  • Answer phones in a friendly manner and assist callers with their inquiries
  • Perform membership-related functions, such as sign-ups, contact/billing information updates, cancellations, and collecting unpaid balances
  • Perform prospective member calls and tours, assessing their membership needs
  • Execute retail transactions with accuracy and drive sales goals
  • Regularly clean and sanitize exercise equipment and Black Card spa amenities
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free
  • Perform a comprehensive walk of all club areas, addressing safety/policy issues and cleanliness concerns
Requirements
  • 6-12 months of experience in a customer service environment (preferred)
  • Willingness to become CPR/AED certified (training provided by Planet Fitness)
  • Basic computer proficiency
What We Offer
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events

We're committed to creating a positive and inclusive work environment that fosters growth and development. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we'd love to hear from you