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Senior Resilience Testing Analyst

2 months ago

Waterloo, Iowa, United States MasterCard Full time
Company Overview:

At Mastercard, we strive to create a connected and inclusive digital economy that serves everyone globally by ensuring that transactions are secure, straightforward, intelligent, and accessible.

Through the use of secure data, robust networks, strategic partnerships, and our commitment, we empower individuals, financial institutions, governments, and businesses to achieve their fullest potential.

Our culture is driven by our decency quotient (DQ), which influences everything we do, both internally and externally. We foster an inclusive environment that values the unique strengths, perspectives, and experiences of all employees.

We believe that our diversity enhances our team dynamics, leading to improved decision-making, innovation, and business outcomes.

Position Summary:

Role Overview:
The Enterprise Resilience Team is seeking a testing and exercise specialist to establish structure, requirements, and coordination across Mastercard's various resilience functions, including:
  • Business Continuity (BC)
  • Crisis Management (CM)
  • Technical Recovery (TR)
  • Resilience Planning (RP)
  • Operational Resilience (OR)

This role requires hands-on execution and the ability to work independently while receiving support from a global Enterprise Resilience Team. Some international travel may be necessary.


Key Responsibilities:
  • Collaborate with a global Enterprise Resilience team to design and implement advanced testing and exercise capabilities.
  • Integrate Operational Resilience within the organization, building on the foundation of Enterprise Resilience Disciplines.
  • Work with global Enterprise Resilience staff to enhance understanding and standardization of resilience practices.
  • Maintain a comprehensive understanding of Operational Resilience regulations and guidelines, particularly those set by the Bank of England.
  • Align the Enterprise Resilience program structure with relevant certification standards, such as ISO.
  • Support regulatory compliance across all jurisdictions in which the organization operates.
  • Evaluate and confirm Impact Tolerance levels for identified services.
  • Collaborate with the Risk function to ensure compliance with regulatory expectations.
  • Manage business continuity tasks, including business impact analysis and risk assessment coordination.
  • Ensure third-party business continuity capabilities meet risk management requirements.
  • Act as a Crisis Management expert to establish response models and conduct exercises.
  • Coordinate with technology recovery contacts to ensure compliance with policy requirements.
  • Educate business partners on program roles and responsibilities.
  • Build and maintain strong relationships within the organization to foster a culture of business continuity.
  • Provide management consultation and identify opportunities for process enhancements.

Qualifications:
  • Exceptional written and verbal communication skills in English.
  • A minimum of three years' experience in a related role.
  • In-depth knowledge of ISO certification requirements and relevant regulatory legislation.
  • Industry accreditation at MBCI level or equivalent is preferred.
  • Strong background in impact analysis and risk assessment design.
  • Experience in designing and facilitating complex scenario-based exercises.
  • Understanding of technology recovery exercises; a technology background is advantageous.
  • Proven experience in managing third-party business continuity risks.
  • Familiarity with Fusion Risk Management Business Continuity software is a plus.
  • Experience with emergency notification tools is beneficial.
  • Experience in designing and delivering management information metrics is advantageous.

Personal Attributes:
  • Ability to influence key stakeholders effectively.
  • Confident decision-maker with a strong sense of ownership.
  • Proven ability to deliver consistent results with minimal supervision.
  • Excellent communication and presentation skills.
  • Strong relationship management skills across all organizational levels.
  • High attention to detail and commitment to timely delivery.
  • Ability to develop and implement solutions aligned with strategic goals.
  • Passion for personal growth and continuous learning.

Corporate Security Responsibility:

All individuals with access to Mastercard's assets, information, and networks must recognize the inherent risks involved and are expected to:

  • Adhere to Mastercard's security policies and practices.
  • Ensure the confidentiality and integrity of accessed information.
  • Report any suspected security violations or breaches.
  • Complete all mandatory security training as per Mastercard's guidelines.