Guest Services Representative
3 weeks ago
We're seeking a Guest Services Representative to provide outstanding service to our customers (guests). As a key part of our retail and grocery store team experience, you'll ensure every shopper leaves ready to return.
The estimated salary for this position is $16-$22 per hour, depending on location and experience.
About Festival FoodsWe are a Wisconsin family- and employee-owned grocer that operates +40 full-service supermarkets across the state. We're committed to giving back to the communities we serve and providing guests with exceptional service and value.
At Festival Foods, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests. We're seeking individuals who share our commitment to customer service and community involvement.
Responsibilities- Engage with Guests: Engage in friendly conversations, make eye contact, and ensure every guest feels welcome and valued.
- Efficient Transactions: Scan grocery items, process sales and efficiently, and handle monetary transactions with care.
- Bagging with Care: As needed, bag items thoughtfully to ensure products reach their destination in the condition they left our store.
- Stay Informed: Maintain awareness of all promotions and advertisements to assist guests effectively.
- Maintain Order: Keep your register station neat and well-stocked with necessary supplies.
- Communication: Relay guest requests to the Guest Services leadership team as needed to ensure guest satisfaction.
- Quality Standards: Ensure all quality and quantity standards are met, especially during peak times at 10 am and 5 pm.
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