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Environmental Services Director
1 week ago
The Environmental Services Director at BronxCare Health System is responsible for establishing strong relationships with key stakeholders, patient care managers, and department heads. This role involves implementing processes to improve Press Ganey and HCAHPS Room Cleanliness, Courtesy of person, cleaning room during their hospital stay, and how often the rooms and bathrooms need to be cleaned.
Main Responsibilities:
- Develop and implement strategies to enhance patient satisfaction through improved cleanliness and courtesy.
- Maintain a safe and clean working environment, including office, supply area, and equipment room.
- Orient, train, and evaluate employees on a timely basis according to BronxCare policy.
- Attend mandatory monthly meetings and in-services, actively participating in discussions and providing feedback.
- Oversee internal and external move requests.
- Analyze customer needs, monitor performance, and hold self and others accountable for delivering exceptional service.
- Provide guidance on laundry procedures for patients with potentially communicable diseases, ensuring staff safety and preventing cross-infection.
- Ensure linen products meet quality standards for patient comfort and textile durability.
Requirements:
- High School Diploma or GED.
- A minimum of five years' experience in hospital environmental services.
- Basic computer skills.
- Able to operate and demonstrate all environmental services equipment.
- Ability to multitask, establish priorities, and maintain organization in a changing environment.
- Exhibit initiative, responsibility, flexibility, and leadership.