Quality Assurance Manager Lead
3 days ago
We are seeking an experienced Technical Support Manager to join our team at 40HRS, Inc. As a key member of our technical support department, you will play a critical role in ensuring that our customers receive exceptional support and service. You will lead a team of technical support specialists to resolve complex technical issues and provide expert-level support to customers.
Key Responsibilities
• Develop and implement processes to improve the efficiency and effectiveness of our technical support services.
• Collaborate with cross-functional teams to identify areas for process improvement and develop solutions to increase efficiency and effectiveness.
• Conduct regular performance reviews and provide coaching and training to staff as needed.
• Stay up-to-date with industry trends and emerging technologies to ensure that our technical support services remain competitive.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. Minimum 6 years of experience in a similar role, with a proven track record of successfully managing teams and driving business results.
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