Facilities Support Specialist
4 days ago
We are seeking an experienced Facilities Support Specialist to join our team. As a key member of our operations staff, you will be responsible for providing exceptional customer service and technical support to our clients.
About the Role
- Respond to service requests via phone and online platforms.
- Create, assign, and dispatch work orders to appropriate teams.
- Monitor building systems and address alarms promptly following protocol.
- Assist with operational troubleshooting and prioritize critical tasks.
- Maintain detailed logs of maintenance and facility activities.
- Provide support during emergency situations and prepare related documentation in National Incident Management System (NIMS).
- Manage critical facilities information, including absences, on-call lists, and operational schedules.
- Manage CSC Control Center (comprehensive management program which houses critical facilities information – absences, shutdowns, staff work location, weekend and holiday hours, after hours, on-call, off-site, elevator, fire panel, vehicles list, critical phone numbers, waste/recycling)
Key Qualifications
- At least 1 year of relevant experience in customer service or facilities support. Dispatching is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent problem-solving and communication skills.
- Ability to remain calm under pressure and meet deadlines.
- High school diploma required; higher education preferred.
Location and Salary
Collegetown Rochester NY - $18/hour
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