Facilities Support Specialist

4 days ago


Rochester, New York, United States TES Staffing Full time
Job Summary

We are seeking an experienced Facilities Support Specialist to join our team. As a key member of our operations staff, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role

  • Respond to service requests via phone and online platforms.
  • Create, assign, and dispatch work orders to appropriate teams.
  • Monitor building systems and address alarms promptly following protocol.
  • Assist with operational troubleshooting and prioritize critical tasks.
  • Maintain detailed logs of maintenance and facility activities.
  • Provide support during emergency situations and prepare related documentation in National Incident Management System (NIMS).
  • Manage critical facilities information, including absences, on-call lists, and operational schedules.
  • Manage CSC Control Center (comprehensive management program which houses critical facilities information – absences, shutdowns, staff work location, weekend and holiday hours, after hours, on-call, off-site, elevator, fire panel, vehicles list, critical phone numbers, waste/recycling)

Key Qualifications

  • At least 1 year of relevant experience in customer service or facilities support. Dispatching is a plus.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Excellent problem-solving and communication skills.
  • Ability to remain calm under pressure and meet deadlines.
  • High school diploma required; higher education preferred.

Location and Salary

Collegetown Rochester NY - $18/hour



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