Fitness Center Team Member

5 days ago


Albany, California, United States YMCA Full time
About the YMCA

We are a dynamic fitness branch seeking staff for our membership team. Our community hubs offer group classes, swimming, fitness coaching, and more. As a member of our team, you will support and respond to member needs, promote memberships and programs, and provide excellent service to everyone who walks through our doors.

Job Summary

This role involves delivering exceptional service to members, guests, and program participants in the Y and on the phone, contributing to member retention. You will conduct interviews and/or tours responsive to the needs of prospective members; sell memberships and complete appropriate documentation, paperwork, and data entry for sales; handle all monetary transactions according to protocol.

Responsibilities
  • Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships and complete appropriate documentation, paperwork, and data entry for sales; handle all monetary transactions according to protocol.
  • Build exceptional relationships with members; help members connect with one another and the YMCA.
  • Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
  • Apply YMCA policies and protocols dealing with member services or any emergencies.
  • May hand out locker keys and towels; may monitor the locker rooms as required.
Requirements

To be successful in this role, you will need:

  • 1 year of experience in serving customers, sales, or a related field.
  • Excellent relationship building and problem-solving skills.
  • Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties of the job.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Certifications required within 30 days of hire: CPR/AED and First Aid.
Benefits

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, plus a range of benefits including health insurance, retirement savings plan, and opportunities for professional development.



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