Customer Service Ambassador

4 weeks ago


Spokane, Washington, United States The Davenport Grand Hotel Full time

About Davidson Hospitality Group

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the United States. A trusted partner and preferred operator for major hotel brands, Davidson offers a unique entrepreneurial management style and owner's mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

As a Front Desk Agent at one of our properties, you will be part of a dynamic team that values teamwork, professionalism, and unparalleled guest experiences. You will have the opportunity to work in a sophisticated and upscale environment, where you can showcase your skills, grow your career, and be part of a team that delivers extraordinary service to guests.

Key Responsibilities:

  • Greet and welcome guests with a warm and friendly attitude
  • Efficiently handle check-in and check-out procedures
  • Provide information about hotel facilities and services
  • Respond to guest inquiries and resolve any issues or complaints
  • Process guest payments and maintain accurate records
  • Coordinate with other departments to fulfill guest requests

Requirements:

  • High school diploma or equivalent
  • Prior cash handling experience necessary
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment

Salary Information: $17.00 per hour

Location: The Davenport Grand Hotel, Spokane, Washington



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