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Lead Host

2 months ago

Chicago, Illinois, United States Sushi-San- River North Full time
Job Description

About the Role

We are seeking a highly skilled and charismatic Lead Host to join our team at Sushi-San River North. As a Lead Host, you will be responsible for providing exceptional guest experiences, ensuring seamless service, and maintaining a warm and welcoming atmosphere.

Key Responsibilities

  • Guest Experience
    • Warmly greet and seat guests in a timely and efficient manner
    • Anticipate and meet the needs of guests, ensuring their experience exceeds expectations
    • Respond to guest inquiries and resolve any issues in a professional and courteous manner
  • Team Leadership
    • Train and develop host employees to ensure they meet the highest standards of service
    • Lead by example, demonstrating a strong work ethic and commitment to excellence
    • Collaborate with the management team to implement new procedures and initiatives
  • Operational Excellence
    • Maintain accurate guest counts and wait times, ensuring efficient table management
    • Assist with processing new-hire paperwork and scheduling
    • Review and maintain host manuals and training materials

Requirements

  • Essential Skills
    • Excellent communication and interpersonal skills
    • Ability to multitask and work in a fast-paced environment
    • Strong problem-solving and conflict resolution skills
  • Physical Demands
    • Ability to stand and walk for extended periods
    • Ability to lift up to 50 pounds

What We Offer

  • Competitive Compensation
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment

EOE