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Field Service Technician

2 months ago

Carlisle, United States Mettler-Toledo Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our team at Mettler-Toledo. As a Field Service Technician, you will be responsible for performing calibration and preventative maintenance on basic industrial weighing equipment, including floor and bench scales, without assistance. You will also be required to assist others on installations, projects, and repairs as necessary.

Key Responsibilities
  • Perform calibration and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
  • Assist and cooperate with Scheduling Analyst and Service Support Team as necessary.
  • Be proactive in promoting and selling service and products, submitting sales leads at a level commensurate with experience.
  • Work to ensure customer uptime requirements are met and that all work assignments are completed on time.
  • Accurately complete and submit all required paperwork on a daily basis as required via company-issued laptop PC in a professional manner.
  • Maintain a close professional relationship with external/internal customers, sales, technicians, and other leaders.
  • Work to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
  • Must comply with the Company Fleet policy.
  • Accurately submit Weights & Measures paperwork to state/county in a timely manner.
Requirements
  • A valid driver's license.
  • Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology, or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting, or technical installation of electronics or electromechanical technology.
  • Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
  • Customer-facing or field service experience preferred. Commercial experience desired.
  • Basic understanding of electrical and mechanical repair philosophies, including basic understanding of PC networking & software configuration.
  • 1-3 years electro/mechanical repair or weighing industry experience.
  • The ability to obtain and maintain a CDL B and Weights and Measures license in the service area for continued employment. Failure to obtain or the loss of either license could result in termination of employment.
  • Demonstrated skill in the use of Microsoft Office products, including Word, Excel, and Outlook.
  • The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
  • The ability to travel overnight, which may be up to 10% on average, but could be as high as 25% depending on business needs.
  • Residence within the service territory.
  • The ability to work overtime in the range of 10% on average, but may be as high as 25% in a given time period.
  • Willingness to be exposed to hazards in the work site, including chemicals and solvents, vehicle traffic, and machinery & moving parts.
  • Willingness to wear special protective equipment and clothing when required.
About Mettler-Toledo

Mettler-Toledo is a global leader in the development, manufacture, and distribution of precision instruments and solutions for laboratory, industrial, and food retail applications. Our products are used in a wide range of industries, including pharmaceuticals, biotechnology, food processing, and more.

We are committed to innovation, quality, and customer satisfaction, and we are proud to be a part of the Mettler-Toledo family of companies.