Dairy Queen Store Manager
2 days ago
About the Role:
We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Tower Ice Cream - DQ. As a key member of our management team, you will be responsible for managing dining room and kitchen functions while motivating the team to deliver an exceptional customer experience.
Key Responsibilities:
- Be an ambassador of the Dairy Queen brand and maintain a professional image at all times
- Enthusiastically greet and welcome customers to the Dairy Queen brand
- Strive to exceed customer expectations and deliver exceptional service through timely and quality service
- Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
- React to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit
- Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team
- Create and maintain a positive, safe, clean, and inviting environment for customers and team members
- Calmly solve customer concerns and adhere to Dairy Queen's service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
Requirements:
- Minimum 1-3 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferred
- High School diploma or equivalent
- Proven track record of effectively managing COGS and labor
- Strong knowledge and application of safe food handling practices
- Must be ServSafe certifiable
- Work well under pressure-packed situations while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Ability to work in and out of different temperature ranges.
- Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times
Why Work with Us:
We are committed to your continued professional development and offer a fun and rewarding work environment. If you are a management professional looking for a new challenge, we encourage you to apply.
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