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Retail Sales and Service Supervisor

2 months ago

Lawrence Twp, United States Sephora Full time
Job ID:
Position Type: Regular
Employment Type: Full Time

Your Role at Sephora: As a Retail Sales and Service Supervisor, you will play a crucial role in delivering an outstanding shopping experience for every customer. You will lead a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing the necessary support and guidance to help them thrive in their positions. If you are passionate about retail sales and customer service and enjoy mentoring a team, this position is ideal for you.

Key Responsibilities:
  • Enhancing Sales and Service Experiences: Ensure the delivery of sales and service experiences that align with Sephora's high standards.
  • Team Support and Coaching: Mentor and coach team members in sales techniques, customer service, and operational procedures.
  • Implementing Client Service and Sales Strategies: Execute our client service model and sales strategies to boost customer engagement.
  • Maintaining Compliance with Sephora Standards: Uphold store standards, ensuring a professional and welcoming environment.
  • Fostering Client Loyalty and Engagement: Promote client loyalty programs and services, tracking key performance indicators (KPIs) to measure success.
Qualifications/Experience:
  • Previous leadership experience, ideally in retail sales or customer service.
  • A strong commitment to client service and teamwork.
  • Excellent communication skills with the ability to manage multiple tasks.
  • Ability to adapt to changing priorities within the store.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance is essential.
  • Capability to lift and carry items weighing up to 50 pounds.
While at Sephora, you'll enjoy:
Diversity, Inclusion & Belonging: We are dedicated to creating a beauty community where everyone's uniqueness is celebrated and respected.
Meaningful Rewards: Sephora provides comprehensive healthcare and wellbeing benefits based on eligibility; details about our company benefits can be found on our website.
Sephora is an equal opportunity employer and values a diverse and inclusive workplace. All individuals will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. We are committed to providing reasonable accommodations in our recruiting processes to applicants with disabilities or other medical conditions.