Customer Service Representative

5 days ago

Fort Walton Beach, Florida, United States Crane Aerospace & Electronics Full time

About the Role: We are seeking a highly motivated Customer Service Administrator to join our team at Crane Aerospace & Electronics in Fort Walton Beach, FL.

Job Summary: The Customer Service Administrator is responsible for supporting sales success by performing operational and administrative activities for assigned Customer Account Managers and customers. This includes either pre-award or post-award activities.

Key Responsibilities:

  • Provide follow up and support to the Customer Account Manager.
  • Prepare quotations for assigned customers.
  • Review, interpret and enter data into internal databases, ERP or CRM tools.
  • Issue credit memos and return material authorizations.
  • Provide order status to customers.
  • Ensure export license compliance.
  • Log sales information with few errors.
  • Escalate issues as needed.
  • Improve the sales process.

Requirements:

  • Experience: 2+ years of inside sales administration experience in a manufacturing environment
  • Knowledge: Knowledge of ERP systems (Oracle); Knowledge of CRM tools; Strong understanding of sales process and operations
  • Skills/Abilities: Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email
  • Education/Certification: Associate's degree preferred. High school diploma or GED required.

Estimated Salary Range: $45,000 - $65,000 per year, depending on experience and qualifications.

Benefits: As a team member at Crane Aerospace and Electronics, you'll enjoy competitive benefits, including health care, dental, vision, life and disability insurance, 15 days of paid time off, 12 paid holidays per year, 401k plan with company match, education reimbursement, and flexible work schedule.

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