Member Services Coordinator
3 days ago
The Member Services Representative is a crucial member of our operations team at UFC Gym. As a highly organized and proactive individual, you will be responsible for the day-to-day management of dues growth for all signature clubs. Your exceptional customer service skills and ability to work effectively with minimal supervision make you an ideal candidate for this role.
**Key Responsibilities:**
• Demonstrate good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards.
• Maintain up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalate and assist other team members with calls as needed.
• Serve as a resource/subject matter expert and may provide training to fellow team members.
Requirements:
• High School graduate or GED required
• 1-4 years of administrative experience preferred
• Proficiency in Microsoft Office Suite
• Previous experience in collection dues is a plus
**Estimated Salary Range:** $45,000 - $60,000 per year, based on location and experience.
This is a unique opportunity to join our dynamic team at UFC Gym and contribute to our success.
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