Customer Service Representative
4 days ago
We are seeking a skilled Customer Service Representative to provide exceptional experiences for growing families at Carters, the largest North American apparel retailer exclusively for babies and young children. As a key member of our team, you will be responsible for creating a welcoming environment, providing assistance with product styles, features, and benefits, and resolving customer issues in a proactive and professional manner.
About Us
Carters Inc. is a leading retailer of baby clothing and accessories. Our company culture prioritizes caring, teamwork, flexibility, and growth, offering opportunities for employees to develop their skills and advance their careers.
Key Responsibilities:
- Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
- Confidently and proactively resolve issues for customers and balance multiple customers in a busy retail environment.
- Meet customer needs by assisting with omnichannel services to ensure a positive shopping experience.
- Execute and expedite point of sale/register transactions.
Requirements:
- A positive and solutions-oriented mindset.
- Demonstrated customer service and engagement skills.
- Effective and professional verbal and written communication skills.
Benefits:
- Schedules that fit your life, allowing for work-life balance.
- Part-time health benefits, mental health benefits, and a 30% discount on our brands.
- The Advance You Program for tuition-free education or language training.
Estimated Salary: $12-$15 per hour
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