Customer Service Representative

4 days ago


Kearny, New Jersey, United States Carter'sOshKosh Full time
Role Overview
We are seeking a skilled Customer Service Representative to provide exceptional experiences for growing families at Carters, the largest North American apparel retailer exclusively for babies and young children. As a key member of our team, you will be responsible for creating a welcoming environment, providing assistance with product styles, features, and benefits, and resolving customer issues in a proactive and professional manner.

About Us
Carters Inc. is a leading retailer of baby clothing and accessories. Our company culture prioritizes caring, teamwork, flexibility, and growth, offering opportunities for employees to develop their skills and advance their careers.

Key Responsibilities:
  • Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
  • Confidently and proactively resolve issues for customers and balance multiple customers in a busy retail environment.
  • Meet customer needs by assisting with omnichannel services to ensure a positive shopping experience.
  • Execute and expedite point of sale/register transactions.

Requirements:
  • A positive and solutions-oriented mindset.
  • Demonstrated customer service and engagement skills.
  • Effective and professional verbal and written communication skills.

Benefits:
  • Schedules that fit your life, allowing for work-life balance.
  • Part-time health benefits, mental health benefits, and a 30% discount on our brands.
  • The Advance You Program for tuition-free education or language training.

Estimated Salary: $12-$15 per hour

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