Advanced Technology Group Research Scientist

3 days ago


Santa Clara, California, United States ServiceNow Full time
About ServiceNow

ServiceNow is a global leader in the market, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes, empowering organizations to find smarter, faster, and better ways to work.

Job Overview

The Advanced Technology Group at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest deep learning, and advanced techniques. We are a team of researchers, applied scientists, engineers, and product managers with a dual mission: build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences.

Job Description

You will play a major part in driving significant innovations for our Large Language Models (LLMs) for Enterprise Language Generation that will power NOW platform with AI experiences in day-to-day work of our customers. Our projects help power an amazing range of solutions to our 9k+ enterprise customers around the world.

Main Responsibilities
  • Apply AI/ML expertise and creativity to solve real-world challenges and datasets in a practical and scalable way.
  • Keep up with and actively contribute to the latest AI research developments, applying new insights to current projects and propose advanced new techniques.
  • Work with other researchers and Applied Research scientists to validate and drive these innovations, eventually resulting in vastly improved models.
Requirements
  • A minimum PhD with 3 years' experience; or equivalent work experience.
  • Expertise in Python, OOP, Design Patterns.
  • Experience in Pretraining of an LLM is preferred but not mandatory.
  • Experience with Instruction fine tuning and other fine-tuning techniques is a must.
About Compensation and Benefits

We offer a base pay of $165,800 - $290,200, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.



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