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Night Audit Representative

2 months ago

Saugus, Massachusetts, United States Red Roof Full time

Unlock the Magic of Night Audits

As a Night Audit Representative at Red Roof, you will be the face of our hotel, ensuring that every guest has an unforgettable experience. Your role will be to welcome guests, assist with their stay, and provide exceptional customer service.

Key Responsibilities:

  • Welcome guests and assist with their stay, including checking in/out, wake-up calls, and handling guest concerns and requests
  • Take reservation requests and make adjustments as needed
  • Work with Hotel Management and other team members to provide an excellent guest experience
  • Use our front desk computer system to complete customer transactions and run reports
  • Communicate with the housekeeping team to be aware of room availability or guests

Requirements:

  • HS Diploma or equivalent work experience
  • 1-2 years in a previous customer service position
  • Basic office skills (i.e. math, cash handling, computer skills, etc.)

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package