Technology Operations Engineer

1 week ago

NC United States Lowe's Full time
About the Role

Lowe's is seeking a highly skilled Technology Operations Engineer to join our team. As a key member of our IT organization, you will play a critical role in ensuring the operational health and performance of our technology systems.

Key Responsibilities
  • Implement complex solutions requirements and functional specifications to support integrated and sustainable designs for designated infrastructure systems.
  • Collaborate with other engineers to ensure flexible, scalable, and maintainable infrastructure systems are delivered.
  • Maintain, upgrade, optimize, and ensure maximum uptime of live, pre-production, and dev environments.
  • Troubleshoot and fix (or escalate) application, network, system, and database issues.
  • Develop and validate basic system design prototypes.
  • Build basic hardware and/or software configurations and prepare system components for installation to the infrastructure.
  • Develop, validate, and execute basic infrastructure tests to identify system errors and ensure solutions meet functional specifications.
  • Lead effort to deliver the validation and testing of smaller, basic components of larger infrastructure systems.
  • Support the implementation and maintenance of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.
  • Provide support for functionality tests as needed, working with Technology teams to revise key system components based on test results as appropriate.
  • Provide post-implementation support, making system enhancements as needed.
  • Systems Administration Responsibilities:
    • Monitor and manage the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, network, databases, storage, security) by analyzing systems to identify problems, trends, and opportunities for improvement.
    • Provide first and second-level support for enterprise systems by diagnosing, troubleshooting, and resolving incidents to minimize non-routine system downtime.
    • Assist in the implementation of hardware and software changes into environments by performing impact analyses of system changes.
    • Document and communicate relevant system performance and procedural information by maintaining documentation of application and/or system diagrams, schemata, and dictionaries.
    • Participate in the process of drafting key components of system administration standard operating procedures.
    • Recommend and execute performance tuning, load balancing, and optimization activities.
    • Collaborate with technical and project teams to resolve system incidents, assisting in break and fix activities where needed.
    • Provide input into the development of disaster recovery procedures; assist in disaster recovery planning, testing, and activation activities.
    • Help evaluate system designs to standardize, develop advanced features, and improve the efficiency of enterprise systems.
    • Help design and disseminate reports for end users to assist in incident management, forecasting, and solution development.
    • Participate in break/fix activities.
Requirements

To be successful in this role, you will need:

  • Bachelor's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field).
  • 2 years of experience in an IT support environment with technical experience in distributed technologies and systems development.
  • Experience with systems (both infrastructure and applications) management, diagnostics, and support.
  • Familiarity with networking, server, and storage technologies.
  • Familiarity with n-tier architectures.
Preferred Qualifications

We are looking for candidates with:

  • Master's Degree in Computer Science, CIS, or related field.
  • 2 years of experience leading technical or project teams with or without direct reports.
  • 1 year of work experience in an IT role requiring interaction with senior management (i.e., Director level or higher).
  • 2 years of experience working in a large matrixed organization.
  • 2 years of experience working with third-party IT vendors and/or systems solution providers.
  • 2 years of IT experience in the retail industry.
  • 2 years of experience writing technical documentation in an infrastructure development environment.
  • Knowledge of one or more of the following: Unix/Linux/Windows server administration experience (RedHat); Configuration management and automation tools; Database administration experience (RDBMS, NoSQL); Messaging technologies (MQ. Kafka); Web Servers Experience (Apache, Nginx); Application containers (Jboss); Core Services - NTP, proxy, mail, DNS; IT security; Public/Private Cloud technology; Scripting languages; Object-oriented languages; Big Data technologies (Splunk).
About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit https://www.lowes.com/.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $61, $116,500.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://www.lowes.com/careers.

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