Customer Experience Specialist

2 days ago


Brighton, Colorado, United States Bank of Montreal Full time

**Job Title:** Customer Experience Specialist - Retail Banking

We are seeking a highly skilled Customer Experience Specialist to join our Retail Banking team at the Bank of Montreal. In this role, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on Relationship Banking.

**About the Role:

  • Deliver excellent customer service through proactive engagement, addressing customer inquiries, and resolving issues in a timely manner.
  • Build strong relationships with customers by understanding their financial needs and preferences, and providing tailored solutions.
  • Work collaboratively with colleagues to achieve sales goals, drive business growth, and improve customer satisfaction.

**Required Skills and Qualifications:

  • Bachelor's degree in Business, Finance, or related field.
  • Minimum 2 years of experience in retail banking, sales, or customer-facing roles.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.

**Salary Range:** $60,000 - $80,000 per annum, depending on experience. The estimated salary range is based on national averages for similar roles in the Canadian retail banking industry. This information is provided as a guideline only and may vary based on individual circumstances.



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