Retail Technology Ambassador

2 weeks ago

Piscataway, New Jersey, United States Ferraro Foods Full time

Ferraro Foods is seeking a Retail Technology Ambassador to support the rollout of our e-commerce platform and drive digital engagement among our customers.

Job Summary:

This role will be responsible for promoting the app, assisting customers in setting it up, and providing training and troubleshooting support to ensure a seamless onboarding experience.

Key Responsibilities:
  • Customer Engagement: Partner with sales reps on customer visits to promote the app, demonstrating its benefits and encouraging customers to transition to digital ordering.
  • App Setup Support: Assist customers in downloading, setting up, and navigating the app on their devices, ensuring a smooth onboarding experience.
  • Training and Troubleshooting: Provide one-on-one and group training sessions for customers and sales team members, helping them gain confidence in using the app for their orders. Troubleshoot issues and answer questions patiently, adapting to varying levels of tech familiarity.
  • Adoption Strategy: Collaborate with sales teams and marketing to develop and implement creative strategies that boost app adoption and usage, tailoring approaches based on customer feedback and usage patterns.
  • Feedback Loop: Gather customer feedback on the app's features and functionality, relaying insights to the tech team to inform improvements and updates.
Requirements:
  • Tech Savvy: Proficient in mobile applications, comfortable navigating different devices, and able to quickly learn the functionalities of new software.
  • High Energy and Outgoing: Strong interpersonal skills with the enthusiasm and positivity needed to engage with customers and build rapport.
  • Patient and Adaptable: Skilled at explaining technology to users with varying comfort levels, demonstrating patience and a positive approach.
  • Customer-Focused: Passionate about providing an exceptional customer experience and committed to helping customers streamline their ordering process.
  • Organized and Goal-Oriented: Able to prioritize tasks and maintain a focus on achieving high levels of customer adoption.

We offer a competitive salary of $62,000 per year, plus benefits and opportunities for professional growth. Ferraro Foods is an equal-opportunity employer.

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