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Brand Ambassador

2 months ago

Appleton, Wisconsin, United States Forever 21 Full time

Position Overview:
The Sales Associate plays a vital role in embodying the brand's spirit while ensuring that every customer enjoys a memorable shopping experience. With a focus on positivity and service, the Sales Associate aims to enhance the Forever 21 shopping journey.

Key Responsibilities:

  • Creates a friendly atmosphere as customers enter and exit the store.
  • Responds promptly to customer inquiries and needs.
  • Actively seeks opportunities to enhance customer satisfaction.
  • Assists customers in locating, selecting, and understanding merchandise.
  • Employs effective selling techniques to engage customers.
  • Communicates current promotions, sales, and brand initiatives to foster customer loyalty.
  • Adheres to the Company's Customer FIRST model: Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking.
  • Handles sales transactions accurately and maintains accountability at the register.
  • Processes returns and exchanges in accordance with company policies.
  • Maintains a positive dialogue about the brand, customers, and team members.
  • Exhibits initiative, teamwork, and ownership in all interactions.
  • Ensures visual standards are upheld on the sales floor, fitting rooms, and displays.
  • Participates in daily store recovery efforts, as needed.
  • Complies with company policies, procedures, and loss prevention strategies.
  • Provides constructive feedback to management for process improvements.
  • Adapts to a fast-paced environment while managing multiple responsibilities.
  • Offers support across various departments as required.
  • Contributes to setting the tone for customer satisfaction and brand recognition.

Qualifications:

  • Must be at least 16 years old.
  • Preferred: Minimum of one year of retail sales experience and cash handling experience.
  • Must exhibit energy and charisma.
  • Strong communication, organizational, and time management skills are essential.
  • Excellent interpersonal skills and integrity are required for unbiased interactions.
  • Ability to complete sales transactions using a POS system.
  • Availability for a flexible schedule, including evenings, weekends, and holidays.
  • Must be able to stand and walk for extended periods.
  • Ability to lift and carry up to 50 lbs.
  • Must be capable of performing repetitive motions and various physical tasks.

Equal Employment Opportunity:
SPARC Group LLC is committed to fostering a diverse and inclusive workplace, free from discrimination or harassment based on any protected characteristic.